Striving to achieve operational excellence is one of the most important contributors to an organisation’s sustainable performance and growth. Companies that reach for a higher level of operational excellence reap numerous benefits – a systemic, evolving and effective approach to business operations; a continually productive and innovative workforce; and an organisation that consistently realises sustainable growth and increasing valuation.
But what exactly is “operational excellence?” It isn’t necessarily a destination; rather, it is an ongoing journey that organisations continuously travel. It focuses on minimising and managing downside risks while maximising an operation’s performance and shareholder value. Along the way, numerous factors are essential to the success of the journey. One of them is operational discipline.